Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
- Tony Hsieh
Deliver, Often, About, Businesses
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
- Tony Hsieh
Box, Say, Feels, E-Mail
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
- Tony Hsieh
More, Role, Set, Personalities
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
- Tony Hsieh
Role, Maybe, Environments, Suppressed
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
- Tony Hsieh
Passionate, Want, Sell, Customer
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
- Tony Hsieh
Business, Like, Very, Launching
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
- Tony Hsieh
Business, Bigger, Like, Further
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