Tom Peters Quotes

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

- Tom Peters

Magic, Treat, Discovered, Formula

'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.

- Tom Peters

Excellence, Confined, Tom

Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.

- Tom Peters

Products, Surrounded, Kinds, Brands

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

- Tom Peters

Want, Halo, Rubs, Brands

The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

- Tom Peters

Work, Craft, Approach, Athletes

Communication is everyone's panacea for everything.

- Tom Peters

Communication, Everyone, Panacea

The simple act of paying positive attention to people has a great deal to do with productivity.

- Tom Peters

Productivity, Deal, Act, Paying

If you're not confused, you're not paying attention.

- Tom Peters

Attention, Confused, You, Paying

'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much.

- Tom Peters

Excellence, Amount, Litter

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

- Tom Peters

Supportive, Treated, Very, Simultaneously

My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously.

- Tom Peters

Passionate, Issue, Equally, Simultaneously

For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

- Tom Peters

Office, Behind, Expert, Blue-Collar

The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.

- Tom Peters

Finally, Lives, Offices, Blue-Collar

A passive approach to professional growth will leave you by the wayside.

- Tom Peters

Growth, Will, Leave, Passive

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

- Tom Peters

Excellence, Vision, Stable, Dandy

Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch.

- Tom Peters

Judgment, Anybody, Impaired, Odds

Mittelstand companies are incredibly focused and almost always family-run. The young men and women go through the apprenticeship system and learn that the goal is excellence.

- Tom Peters

Goal, Through, Always, Young Men

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

- Tom Peters

Business, Fiction, Read, Dickens

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

- Tom Peters

Business, Processes, Almost, Procedures

Management is about arranging and telling. Leadership is about nurturing and enhancing.

- Tom Peters

Leadership, Enhancing, Arranging

I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop.

- Tom Peters

I Think, Netscape, Shop, Economic

Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.

- Tom Peters

Own, Importance, Our, Important Job

Design is so critical it should be on the agenda of every meeting in every single department.

- Tom Peters

Design, Single, Critical, Department

Give a lot, expect a lot, and if you don't get it, prune.

- Tom Peters

Give, Expect, Lot, Prune

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

- Tom Peters

Winners, In The Past, Same, Relish

As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.

- Tom Peters

Business, Leader, Concerned, Establish

If you really want to kill morale, have layoffs every two months for the next two years.

- Tom Peters

Want, Next, Months, Layoffs

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

- Tom Peters

Cool, Principle, Mantra, Managers

Good managers have a bias for action.

- Tom Peters

Good, Action, Bias, Managers

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

- Tom Peters

Work, Fact, Lives, White-Collar

The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.

- Tom Peters

Success Is, Unlikely, Con, Change The World

I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal.

- Tom Peters

Study, Been, Very, Case

I had no idea what I was doing when I wrote 'Search.' There was no carefully designed work plan. There was no theory that I was out to prove.

- Tom Peters

Doing, Prove, Carefully, Designed

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.

- Tom Peters

New, Compete, South Africa, Workforce

If a window of opportunity appears, don't pull down the shade.

- Tom Peters

Leadership, Pull, Shade

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

- Tom Peters

Mind, Some, Set, Stuck

Test fast, fail fast, adjust fast.

- Tom Peters

Business, Fast, Fail, Adjust

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

- Tom Peters

Business, Which, Labeled, Rests

Remember my mantra: distinct... or extinct.

- Tom Peters

Remember, Mantra, Distinct, Extinct

The best leaders... almost without exception and at every level, are master users of stories and symbols.

- Tom Peters

Exception, Stories, Almost, Users

Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.

- Tom Peters

Politics, Very, Identifying, Grassroots

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

- Tom Peters

Change, Able, Even, Remorse

One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.

- Tom Peters

Lovely, Human Being, Outset, Simply

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

- Tom Peters

Company, Nuts, Your, Policy

Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.

- Tom Peters

Doing, Been, I Believe That, Emotionally

One of the biggest problems of 'In Search of Excellence' is that it focused on giant, publicly-traded companies. There are thousands upon thousands of excellent companies. Some of them are two-person accountancies in a community of three thousand people.

- Tom Peters

Excellence, Some, Excellent, Thousands

I think it's wonderful to save the world, but you need to be part of the world, too.

- Tom Peters

World, Think, I Think, Save The World

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

- Tom Peters

Think, Kind, Audience, Pops

Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.

- Tom Peters

Big, Some, Pretty, Copy

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

- Tom Peters

Business, Small, Large, Bold

I know it sounds crazy, but you've got to let what you're going to do find you, rather than you pursuing it.

- Tom Peters

Going, Rather, Pursuing, Sounds

Everyone has a chance to learn, improve, and build up their skills.

- Tom Peters

Chance, Learn, Everyone, Skills

Leaders don't create followers, they create more leaders.

- Tom Peters

Create, More, Leaders, Followers

Leaders understand the ultimate power of relationships.

- Tom Peters

Understand, Ultimate, Relationships

Excellent firms don't believe in excellence - only in constant improvement and constant change.

- Tom Peters

Change, Excellence, Constant, Improvement

Celebrate what you want to see more of.

- Tom Peters

New Year's, See, More, Celebrate

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