The general reactions were that the video was either not going to load, or be painfully slow to load, or would require a plug-in users didn't have. YouTube changed that, because it just works.
- Steve Krug
YouTube, Going, Works, Reactions
I don't think there are as many usability issues as there are tactical or strategic decisions related to whether incorporating social networking into your site is going to help or hurt.
- Steve Krug
Think, Social, Strategic, Site
When you go to a site, you usually run into usability problems pretty quickly. They're not hidden. They're not complicated. They're not baffling. They were in the design or crept into the design.
- Steve Krug
Hidden, Pretty, Quickly, Site
If you're going to implement video, do it as well as YouTube does it or don't do it at all.
- Steve Krug
Well, Going, Does, YouTube
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