Mary Dillon Quotes

There's no more important consumer product today than a cell phone.

- Mary Dillon

Our guest likes the convenience of being able of drive up to the store and not necessarily walk through a mall to find Ulta. This kind of shopping has been trending for some period of time.

- Mary Dillon

At the end of the day, especially in retail, you've got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It's not complicated.

- Mary Dillon

Our guests, in fact, who buy online with Ulta Beauty and in our store is our best guest. But what she is buying online is quite incremental. She is not just replenishing like-items: she is buying new and exciting things all the time.

- Mary Dillon

We are never complacent. My job is to make us look 10 years out and be prepared.

- Mary Dillon

I learned from McDonald's that we can do great things from a marketing and advertising perspective, but if the experience at the restaurant isn't superior, it might not matter.

- Mary Dillon

Women in the U.S. are influenced by the same trends - popular culture, runway trends, etc. - and our hypothesis is that she's quite anxious to be able to buy products in her town that perhaps she hasn't been able to in the past.

- Mary Dillon

Our awareness gap and the fuzziness about how people might understand Ulta today is a ripe opportunity for us as we think about going forward. I imagine this is like almost relaunching the brand of Ulta.

- Mary Dillon

The best way to build the best workforce is to focus on the largest talent pool you have.

- Mary Dillon

One thing I love about the beauty industry is that there are so many entrepreneurs, so much creativity, such a fun pipeline of products.

- Mary Dillon

I'm the biggest fan of face-to-face communication.

- Mary Dillon

We've continued to expand the overall footprint of Ulta Beauty both physically and digitally in so many ways.

- Mary Dillon

Having diversity around the board room, the executive table, and up and down our stores is really important.

- Mary Dillon

We are really focused on the beauty enthusiast... but also, as you know, everybody has got a great phone in their pocket. Everybody is taking pictures. Who doesn't want to look good in a picture? I don't know anybody who doesn't.

- Mary Dillon

Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.

- Mary Dillon

Launching and seeding awareness of a new tagline is a major financial undertaking. You'd have to be very sure that you needed to do that.

- Mary Dillon

Ulta is a great place for our vendor partners to experience growth.

- Mary Dillon

If a company want to cast its net widely, they will absolutely find qualified women. I don't really think there are any real barriers to that.

- Mary Dillon

Until Amazon creates a drone that can cut your hair, there's a physical and real reason to come to the store.

- Mary Dillon

Guests who shop at Ulta know exactly what we're about. People who have not shopped at Ulta or have not shopped at Ulta for a long time have a fuzzy image. And that's what I'm all about sharpening and elevating.

- Mary Dillon

Most Americans actually need to have both people working, and it's a luxury and something to celebrate if you can make a choice like this. And this choice isn't for everyone. But it's nice to not have to worry about what time does daycare close.

- Mary Dillon

I didn't want Ulta to be thought of as the retailer for discounts. I wanted Ulta to be known as a beauty retailer.

- Mary Dillon