Margaret Heffernan Quotes

Powerful Margaret Heffernan for Daily Growth

About Margaret Heffernan

Margaret Heffernan is a renowned business thinker, entrepreneur, and author, recognized for her insightful perspectives on leadership, collaboration, and organizational behavior. Born in Belfast, Northern Ireland, in 1958, she moved to the United States at a young age with her family, eventually settling in Long Island, New York. Heffernan's early life was marked by academic excellence; she earned a Bachelor of Arts degree in Social Anthropology from Cambridge University and a Master's degree in Social Psychology from the University of Stirling. Her interest in people, their behaviors, and interactions would become the foundation for her future work. Heffernan began her career in business by co-founding five technology companies, including InfoMation Corporation, which was sold to Martyn E. Abramson Associates in 1989. In 1990, she became CEO of Intuit's British division and later the president of iCast, an internet consulting firm. Heffernan's writing career took off in the late '90s with the publication of "WILL I EVER SEE YOU AGAIN?," a collection of her columns for The Guardian. Her most notable works include "The Fearless Organization" (2017), "Beyond Turbulence: Strategies for a Smoother Ride in a Wildly Changing World" (2005), and "Women on Top" (2004). These books delve into topics such as leadership, collaboration, and the impact of technology on society. Heffernan's influence extends beyond her written works. She has been a TED speaker since 2009, delivering thought-provoking talks on subjects like organizational change, the role of innovation in business, and the power of conversation. Her ideas have resonated with audiences worldwide, making her a sought-after voice in the realm of business and leadership. Today, Heffernan continues to challenge conventional wisdom through her writing, speaking engagements, and advisory roles. She is the Chief Executive Officer of The New Economy Forum, an annual event bringing together global leaders from government, business, and academia to address critical global issues. Her work remains a powerful catalyst for change in organizations and societies alike.

Interpretations of Popular Quotes

"Don't wait. The time will never be just right."

This quote encourages individuals to take action without delay, as perfectionistic waiting for ideal circumstances can often hinder progress. It implies that there is no perfect moment in time, and it is essential to seize opportunities when they present themselves rather than waiting idly for a mythical 'right time.' Instead, we should strive to make our own moments right by actively engaging with the world around us.

"Behave as if the lives of your children and grandchildren depend on you."

This quote by Margaret Heffernan emphasizes the need for responsible and thoughtful action in the present, with a future generation in mind. It implies that every individual should make decisions and take actions that will positively impact not just their own lives but also the lives of their progeny. This perspective encourages people to prioritize sustainability, justice, and progress, recognizing the interconnectedness between generations and the long-term consequences of our choices. In essence, it encourages us to act in ways that ensure a livable future for those who will come after us.

"The cost of being wrong is less than the cost of doing nothing."

This quote suggests that the potential consequences of taking a risk or making a mistake are often outweighed by the costs associated with inaction or indecision. It encourages individuals and organizations to be proactive, innovative, and willing to take calculated risks rather than stagnate due to fear of failure. In other words, it's better to learn from our mistakes and grow than to remain stuck in place.

"Leaders are not heroes: They're people who do the hard job of leading include everyone else in deciding what's best."

This quote suggests that effective leaders are not exceptional individuals who act alone, but rather people who engage, empower, and collaborate with their team to make informed decisions for the collective good. The implication is that leadership involves a shared responsibility where everyone contributes their skills, perspectives, and insights to achieve success. In essence, it's about fostering an inclusive environment that encourages collaboration and participation from all members of the group.

"It's not about how good you are, or even how nice you are. It's about how much you make other people feel."

This quote by Margaret Heffernan underscores the importance of empathy and emotional intelligence in human interactions. It suggests that personal skills, such as being good or being nice, while important, are secondary to the impact we have on others' feelings. In other words, it's not just about one's own abilities or virtues, but also about how our actions make others feel, which ultimately shapes relationships and contributes to a positive and productive environment.

For good ideas and true innovation, you need human interaction, conflict, argument, debate.

- Margaret Heffernan

Innovation, Debate, Need, Argument

A great deal of creativity is about pattern recognition, and what you need to discern patterns is tons of data. Your mind collects that data by taking note of random details and anomalies easily seen every day: quirks and changes that, eventually, add up to insights.

- Margaret Heffernan

Every Day, Deal, Note, Data

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

- Margaret Heffernan

Sense, Replacing, Cell, Phone

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

- Margaret Heffernan

Process, Corrupt, About, Complain

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

- Margaret Heffernan

Almost Everything, Almost, Regular Basis

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

- Margaret Heffernan

Bad, Movie, Soundtrack, Seamless

If I have to spend a lot of time on planes, I try to think of this as time off. In certain ways, it's more restful than home: no Internet, no phones, no interruptions.

- Margaret Heffernan

Think, More, Planes, Restful

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

- Margaret Heffernan

Words, Think, Your, Misuse

The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior and senior, no more nerdy or obsessive than most hard workers.

- Margaret Heffernan

Young, Ordinary People, Junior

I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy Meals and tatty toys that subsequently littered our sitting room.

- Margaret Heffernan

Happy, Toys, Always, McDonald

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

- Margaret Heffernan

Hours, Feels, Which, Harassed

When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power.

- Margaret Heffernan

Trust, Words, Use, Squander

Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

- Margaret Heffernan

Think, Dissent, Processes, Respected

It is nobody's right to be waited on and nobody's fate to do the waiting.

- Margaret Heffernan

Waiting, Fate, Right, Waited

If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.

- Margaret Heffernan

Will, Depends, Dependency, Salesmanship

British innovation in design, in the creative arts, in engineering and manufacturing is world class.

- Margaret Heffernan

Innovation, World, Design, Manufacturing

I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessary but absolutely insufficient condition for making it come true.

- Margaret Heffernan

Making, Necessary, Set, Goals

Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.

- Margaret Heffernan

Source, Another, No Time, Manage

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

- Margaret Heffernan

Want, Back, Come, Hassle

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

- Margaret Heffernan

Deserve, Unnoticed, Which, Businesses

Building businesses takes tremendous stamina, and success isn't achieved without it.

- Margaret Heffernan

Success, Stamina, Achieved, Businesses

The healthiest companies are always characterized by organic talent development.

- Margaret Heffernan

Always, Characterized, Organic

Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.

- Margaret Heffernan

Business, Offers, Bought, Base

The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

- Margaret Heffernan

Blind, Hidden, Witnessed, Freely

Research shows that when we read words on paper, it reduces our stress levels by nearly 70 percent. We also read more carefully than on tablets or laptops.

- Margaret Heffernan

Stress, Carefully, Read, Levels

Everywhere I look, there are ads marking Mother's Day. Mostly they conform to stereotype: flowers, jewelry, perfume. Not a lot of books. Not many computers. Few tools. Little that's useful.

- Margaret Heffernan

Flowers, Jewelry, Mostly, Stereotype

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.

- Margaret Heffernan

Sound, Riders, Responds, Notice

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.

- Margaret Heffernan

Behind, Students, About, Notice

Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many other people and issues to think about. But being present makes you effective.

- Margaret Heffernan

Think, Understand, Other, Notice

If we aren't going to be afraid of conflict, we have to see it as thinking.

- Margaret Heffernan

See, Afraid, Going, Conflict

Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.

- Margaret Heffernan

Own, Will, Surrounded, Agendas

I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest argument, evidence of thinking. I'd like to know these teeth-perfect families don't just buy each other stuff but just occasionally can talk to one another.

- Margaret Heffernan

Argument, Next, Couple, Occasionally

The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns.

- Margaret Heffernan

Depend, Complexity, Raising, Hardest Part

In business, staying focused requires that you turn most opportunities down.

- Margaret Heffernan

Business, Most, Staying, Requires

Every organization has issues and concerns which are known about by many people who choose to remain silent.

- Margaret Heffernan

Silent, Which, Remain, Concerns

A great advantage of a large corporation is supposed to be the large pool of talent in which its leaders can find and groom high achievers and successors.

- Margaret Heffernan

Groom, Which, Large, Achievers

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.

- Margaret Heffernan

Voice, Bed, Trained, Flights

Noise is a buffer, more effective than cubicles or booth walls.

- Margaret Heffernan

Walls, More, Effective, Noise

The medical profession is - and knows itself to be - endemically conservative and conformist.

- Margaret Heffernan

Medical, Profession, Itself, Conformist

In our house, Mother's Day is every day. Father's Day, too. In our house, parents count. They do important work and that work matters. One day just doesn't cut for us.

- Margaret Heffernan

Work, Father's Day, Cut, Parents

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

- Margaret Heffernan

Business, Product, Keeps

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

- Margaret Heffernan

Sad, Ladder, Truths, Higher

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

- Margaret Heffernan

Business, Money, Grow, Supplies

The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.

- Margaret Heffernan

Develop, Use, Set, Moral Courage

As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.

- Margaret Heffernan

Work, Grateful, Work Hard, Beings

Very few entrepreneurs start their business on the back of market research. Instead, they have tremendous zeitgeist, honed by paying attention to where they are.

- Margaret Heffernan

Business, Start, Very, Paying

Most people have their best ideas when they take their minds away from problems they're trying to solve.

- Margaret Heffernan

Best, Ideas, Away, Solve

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

- Margaret Heffernan

Think, Exist, Sustainable, Company

Making a company fit to sell may be the only way to ensure you never need a buyer.

- Margaret Heffernan

Never, Making, Fit, Company

How can any company know if its processes, products, people are safe? Only if everyone is watching and telling the truth. The first part can be assumed; the second cannot.

- Margaret Heffernan

Processes, Everyone, Telling, Telling The Truth

Speaking is what most people work on. They forget the thinking and the breathing and instead try to occupy space with sound.

- Margaret Heffernan

Forget, Most, Speaking, Instead

Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

- Margaret Heffernan

Success, Reflection, Most, Executives

Britain is famous for being great at inventing and poor at commercializing.

- Margaret Heffernan

Famous, Poor, Britain, Inventing

Making those around you feel invisible is the opposite of leadership.

- Margaret Heffernan

Leadership, Feel, Making, Invisible

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