Jeffrey Gitomer Quotes

Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.

- Jeffrey Gitomer

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

- Jeffrey Gitomer

The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become.

- Jeffrey Gitomer

When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.

- Jeffrey Gitomer

Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition.

- Jeffrey Gitomer

Rock stars, like anyone else, have to show discipline and take consistent good actions.

- Jeffrey Gitomer

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.

- Jeffrey Gitomer

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

- Jeffrey Gitomer

I consider myself a frequent flyer, flying roughly 200 times a year on mostly mainstream airlines.

- Jeffrey Gitomer

Great salespeople are relationship builders who provide value and help their customers win.

- Jeffrey Gitomer

Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even worse, they don't have a strong enough belief in themselves.

- Jeffrey Gitomer

I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.

- Jeffrey Gitomer

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

- Jeffrey Gitomer

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

- Jeffrey Gitomer

My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.

- Jeffrey Gitomer

We use social media as an adjunct to my total media/market outreach.

- Jeffrey Gitomer

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

- Jeffrey Gitomer

Great people have great values and great ethics.

- Jeffrey Gitomer

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

- Jeffrey Gitomer

Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.

- Jeffrey Gitomer

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

- Jeffrey Gitomer

Selling is a natural skill. It's developed as a child. You may know it as persuasion.

- Jeffrey Gitomer

In sales, it's not what you say; it's how they perceive what you say.

- Jeffrey Gitomer

The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there.

- Jeffrey Gitomer

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.

- Jeffrey Gitomer

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

- Jeffrey Gitomer

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

- Jeffrey Gitomer

I don't want features, I want value. I don't want benefits, I want value.

- Jeffrey Gitomer

People don't like to be sold, but they love to buy.

- Jeffrey Gitomer