Harold S. Geneen Quotes

Powerful Harold S. Geneen for Daily Growth

About Harold S. Geneen

Harold S. Geneen (1910-1997) was an influential American business executive known for his management strategies and corporate restructuring techniques. Born on February 8, 1910, in Montreal, Canada, Geneen immigrated to the United States in 1928 to pursue a mechanical engineering degree at Columbia University. Geneen's professional journey began with various engineering roles before he transitioned into management consulting. He joined the Boston Consulting Group (BCG) in its early days and later became a founding partner in 1963. However, his most significant impact came when he was appointed as CEO of International Telephone & Telegraph Corporation (ITT) in 1956. At ITT, Geneen implemented a decentralized management style, which involved breaking down large corporations into smaller, more manageable units. This approach, known as "Management by Objectives" (MBO), aimed to increase efficiency and productivity. He also emphasized the importance of financial control, cost analysis, and strategic planning in corporate decision-making. Geneen's key works include "The Rise and Fall of the Great Corporation," published in 1964, where he discussed the challenges and opportunities of large corporations in the modern world. In 1968, his book "Manager" provided insights into effective management practices. His ideas continue to influence modern business strategy and are studied in various management programs worldwide. Harold S. Geneen retired from ITT in 1972 and passed away on August 24, 1997. His legacy lies in his significant contributions to corporate management, restructuring, and strategic planning. Geneen's quotes, such as "The purpose of business is to create a customer," and "A bureaucracy's ability to get things done is directly proportional to its size," continue to resonate with managers and business leaders today.

Interpretations of Popular Quotes

"Organization is what you do after you've done everything else."

This quote suggests that organization is a final step or process, often undertaken once all other tasks or activities have been completed. In essence, it emphasizes the importance of systematically arranging resources, information, or tasks in an efficient manner to improve productivity, clarity, and effectiveness. The implication is that while action is essential, orderliness, structure, and organization are crucial for success as they help manage complexity and maximize the potential benefits of completed work.


"Do first things first and second things not at all."

Harold S. Geneen's quote, "Do first things first and second things not at all," emphasizes prioritization and focus. It suggests that one should concentrate on the most important tasks or goals (the "first things") before addressing less critical matters ("second things"). This principle can help in reducing distractions, streamlining efforts, and maximizing productivity and efficiency. The idea is to avoid getting caught up in unnecessary activities and maintain focus on what truly matters to achieve success or fulfill one's objectives effectively.


"The purpose of management is to get results, not to be busy."

This quote emphasizes that the primary role of management is achieving desired outcomes, rather than merely engaging in activities or being occupied with work. Efficiency should drive our actions, ensuring that every task contributes towards the achievement of set goals. Busyness for its own sake is not valuable; instead, it's crucial to measure success by the results we produce.


"Efficiency is doing things right; effectiveness is doing the right things."

This quote by Harold S. Geneen emphasizes that efficiency is about performing tasks correctly, while effectiveness is about choosing the correct tasks to perform. In other words, efficiency focuses on optimizing processes within a given task or goal, whereas effectiveness addresses selecting the appropriate goals or tasks that align with overall objectives and strategies. To be truly successful, one must strive for both efficiency and effectiveness in their endeavors – doing things right (efficiency) and doing the right things (effectiveness).


"If a problem cannot be solved, enlarge it."

The quote by Harold S. Geneen, "If a problem cannot be solved, enlarge it," suggests a pragmatic approach to problem-solving. When faced with an issue that appears insoluble within the current context or scope, one should broaden their perspective to include more factors, information, or resources in order to find a viable solution. This principle encourages individuals to think outside the box and consider possibilities beyond their immediate grasp, thus enlarging the problem's boundaries and potentially revealing new paths to resolution.


Performance stands out like a ton of diamonds. Nonperformance can always be explained away.

- Harold S. Geneen

Diamonds, Always, Stands, Explained

The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.

- Harold S. Geneen

Best, Best Way, Them, Wholeheartedly

If your desk isn't cluttered, you probably aren't doing your job.

- Harold S. Geneen

Doing, Desk, Your, Cluttered

You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work.

- Harold S. Geneen

Doing, Kind, Vice, Vice President

It is an immutable law in business that words are words, explanations are explanations, promises are promises-but only performance is reality.

- Harold S. Geneen

Work, Law, Immutable, Promises

Management must manage!

- Harold S. Geneen

Work, Management, Must, Manage

In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.

- Harold S. Geneen

Business, Everyone, Coins, Business World

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

- Harold S. Geneen

Work, Achieve, Makes, American Companies

Management manages by making decisions and by seeing that those decisions are implemented.

- Harold S. Geneen

Management, Seeing, Making, Implemented

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

- Harold S. Geneen

Organizational, Charts, Everyday

I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them.

- Harold S. Geneen

Ordering, Them, Oar, Grab

The five essential entrepreneurial skills for success: Concentration, Discrimination, Organization, Innovation and Communication.

- Harold S. Geneen

Success, Innovation, Skills, Discrimination

He suffered from paralysis by analysis.

- Harold S. Geneen

Analysis, He, Suffered, Paralysis

Uncertainty will always be part of the taking charge process.

- Harold S. Geneen

Process, Always, Charge, Taking

The worst disease which can afflict business executives in their work is not, as popularly supposed, alcoholism; it's egotism.

- Harold S. Geneen

Disease, Which, Executives, Egotism

A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.

- Harold S. Geneen

Leader, People, Reason, Genuine

Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves.

- Harold S. Geneen

Important, Reliability, Same, Paper

Leadership is practiced not so much in words as in attitude and in actions.

- Harold S. Geneen

Leadership, Words, Actions, Much

It is much more difficult to measure nonperformance than performance.

- Harold S. Geneen

Wisdom, Measure, More, Performance

You cannot run a business, or anything else, on a theory.

- Harold S. Geneen

Business, Cannot, Else, Theory

You can't run a business or anything else on a theory.

- Harold S. Geneen

Business, Run, Else, Theory

We must not be hampered by yesterday's myths in concentrating on today's needs.

- Harold S. Geneen

Today, Yesterday, Needs, Concentrating

Leadership cannot really be taught. It can only be learned.

- Harold S. Geneen

Leadership, Only, Learned, Taught

It's better to take over and build upon an existing business than to start a new one.

- Harold S. Geneen

Business, New, Over, Existing

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