Frances Hesselbein Quotes

Powerful Frances Hesselbein for Daily Growth

About Frances Hesselbein

Frances Hesselbein, born on October 13, 1924, in New York City, is an esteemed American leader, management expert, and educator who has significantly influenced the field of leadership development. Known for her work with the Peter F. Drucker Foundation (now The Drucker Institute) and as the President and CEO of the Girl Scouts of the USA, Hesselbein's contributions to organizational management have earned her numerous accolades, including the Presidential Medal of Freedom in 1998 - the highest civilian award given by the United States. Growing up during the Great Depression, Hesselbein learned early the importance of resilience and resourcefulness. Her mother, a Girl Scout leader, ignited her passion for leadership and service at a young age. After serving in the U.S. Army Nurse Corps, Hesselbein began her career with the Girl Scouts, rising through the ranks to become the organization's CEO in 1976. Under her leadership, the Girl Scouts experienced a significant revitalization and expansion, focusing on character development, leadership, and community service. In 1988, Hesselbein left the Girl Scouts to serve as President of the Peter F. Drucker Foundation, where she continued her work in developing effective leadership practices. Her book "The Leader of the Future: New Basics for Tomorrow's Business" (1993) became a seminal text on organizational management and leadership development, emphasizing servant leadership, continuous learning, and accountability as key principles. Throughout her career, Hesselbein has been honored with numerous awards, including the Horatio Alger Award, the National Quality Award, and the Franklin D. Roosevelt Four Freedoms Park Freedom Medal. Her influential work continues to inspire leaders across industries and sectors, emphasizing the importance of ethical leadership, lifelong learning, and a commitment to service.

Interpretations of Popular Quotes

"Leadership is not about being in charge. It's about taking care of those in your charge."

This quote by Frances Hesselbein emphasizes that leadership is not solely about having authority or control, but rather it is about nurturing, caring for, and looking after the people under one's guidance. It underscores the importance of empathy, compassion, and concern for the well-being and development of those within an organization or group, as these qualities are essential to building trust, fostering growth, and creating a productive and harmonious environment. In essence, this quote highlights that genuine leadership is not just about leading oneself, but also about serving others and ensuring their success along with one's own.


"The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there."

This quote suggests that true leaders don't create greatness in people; rather, they draw out the inherent greatness that already exists within them. It implies that every individual has potential for excellence, and a good leader recognizes, encourages, and empowers that potential. By fostering an environment of growth, support, and trust, leaders can help individuals achieve their full potential.


"Good management consists of showing average people how to do above-average instead of expecting above-average people to do poor management."

This quote highlights the importance of good leadership in unlocking the potential of ordinary individuals, rather than relying on exceptional talent alone to carry out managerial responsibilities. It suggests that everyone has the capacity for greatness when given the right guidance and support, and effective management lies in providing such conditions for growth. By empowering people and fostering an environment where they can excel, average performers can be motivated and guided towards achieving above-average results. In essence, the quote stresses that good management is about facilitating success rather than simply relying on exceptional individuals to handle poor management.


"Excellence is an art, not a skill; a habit, not a talent."

This quote suggests that achieving excellence is more about cultivating habits and mindset than it is about inherent talents or abilities. It implies that anyone can develop the habit of striving for excellence, much like an artist refines their craft through practice. The idea here is that excellence is a continuous pursuit, not a one-time accomplishment, and requires consistent effort and dedication.


"The heart and soul of leadership lies in the ability to recognize, develop, and utilize the strengths of those who work for us."

This quote emphasizes that effective leadership is not about personal power or control, but rather about identifying, nurturing, and leveraging the abilities of team members. A great leader understands that a strong, empowered team is essential for success, and they invest in their people by recognizing their individual strengths and providing opportunities for growth and development. This approach fosters a collaborative and supportive work environment where everyone contributes to achieving shared goals.


I adored my grandparents and spent every weekend with Mama and Papa Wicks. They had seven children, so they needed a big house - and it seemed only logical to them to build into their house a pipe organ in a music room with a sixteen-foot ceiling.

- Frances Hesselbein

Grandparents, Big, Organ, Ceiling

In the future, it will not be the one big message, the one big voice, but millions of us, in our own way, healing, unifying, and experiencing that one defining moment when we recognize that sustaining the democracy is the common bottom line - whoever we are, whatever we do, wherever we are, the call is to sustain the democracy.

- Frances Hesselbein

Voice, Big, Line, Unifying

Carry a big basket. In other words, be open to new ideas, different partners, and new practices, and have a willingness to dump out the old and irrelevant to make room for new approaches.

- Frances Hesselbein

New, Big, Basket, Irrelevant

Good leaders make people's strengths effective and their weaknesses irrelevant.

- Frances Hesselbein

Strengths, Effective, Irrelevant

Women are working for part or all of their adult lives now. The possibilities are limitless, but you need to prepare.

- Frances Hesselbein

Possibilities, Prepare, Need, Adult

When you see a roadblock or challenge as an opportunity, it is amazing how you are already halfway there.

- Frances Hesselbein

Amazing, See, How, Halfway

With a growing number of one-parent families in the country, the Girl Scout troop can be an indispensable and powerful positive factor.

- Frances Hesselbein

Growing, Country, Number, Troop

I did not want to take a troop. I was the mother of a little boy. I knew nothing about little girls.

- Frances Hesselbein

Want, Nothing, Knew, Troop

At a young age, I learned from my grandmother that I should respect all people. Her lessons were defining moments in my life and determined the type of leader that I would become.

- Frances Hesselbein

Leader, My Life, Young, Defining

Practice self-awareness, self-evaluation, and self-improvement. If we are aware that our manners - language, behavior, and actions - are measured against our values and principles, we are able to more easily embody the philosophy, leadership is a matter of how to be, not how to do.

- Frances Hesselbein

Practice, Against, Measured, Embody

Not long after I was married, World War II began. My husband John volunteered for the Navy and was sent to Pensacola for training as a Naval Combat Air Crew photographer. It seemed a strange assignment for a young newspaper editor and writer, already exempt, but off he went, saying goodbye to our 18-month-old Johnny and me.

- Frances Hesselbein

Navy, Newspaper, Volunteered, Johnny

The Millennial mindset is one on the pulse of changing technology. They multi-task and enjoy a challenge. They need projects that utilize their knowledge and skills that can connect with their philosophical or deeper interests.

- Frances Hesselbein

Mindset, Need, Projects, Pulse

Planning defines the particular place you want to be and how you intend to get there. It's a responsibility rather than a technique.

- Frances Hesselbein

Want, Rather, Technique, Intend

Move beyond the old assumptions, practices, and language that can be barriers to equal access.

- Frances Hesselbein

Barriers, Equal, Move, Practices

In 1976, I was invited to interview for the CEO position of the Girl Scouts of the U.S.A.

- Frances Hesselbein

Invited, Girl Scouts, Scouts, Interview

An exceptional career is one that provides an opportunity to serve. It is a satisfying career in which you can't wait to get up in the morning to begin! You have a sense of purpose and mission. You know why you do what you do. It is a response to a call to serve. Once we do that, everything flows positively.

- Frances Hesselbein

Purpose, Career, Wait, Satisfying

Simple questions can be profound, and answering them requires us to make stark and honest - and sometimes painful - self-assessments.

- Frances Hesselbein

Simple, Questions, Sometimes, Answering

When I choose what I do, I ask, 'Does it make a difference?'

- Frances Hesselbein

Ask, Difference, Does, Make A Difference

One of the management imperatives in the '90s is managing diversity. Whatever the organization, when the constituents of that organization look at the board and management staff, they need to find themselves.

- Frances Hesselbein

Look, Need, Staff, Board

We cannot ensure equal access or build upon our diverse strengths by sitting at our desks.

- Frances Hesselbein

Access, Equal, Ensure, Sitting

Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.

- Frances Hesselbein

World, Compete, Cannot, Highly

It takes courage for a leader to identify and confront self-imposed barriers, to put in place the personal strategies required to unleash the energy, innovation, and commitment to self-development.

- Frances Hesselbein

Innovation, Leader, Identify, Unleash

I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning - a concept I created, using cups and saucers, called 'circular management.' Everyone was on a team; there were no superiors or subordinates. There was respect for all people.

- Frances Hesselbein

Beginning, Very, Shared, Levels

At one time, there was a stereotype that your Girl Scout leader was the mother of a Brownie, but increasingly, we are having young businesswomen and professional women who are not mothers but care about children.

- Frances Hesselbein

Leader, Increasingly, Having, Stereotype

Some corporations are extremely well managed; some nonprofit organizations are. It has nothing to do with the sector. It has to do with quality of management.

- Frances Hesselbein

Some, Nonprofit, Extremely, Corporations

Girl Scouts helps girls make decisions that are right for them and offer support.

- Frances Hesselbein

Offer, Girl Scouts, Scouts

When it comes to communicating change at any time, the mission must be clear, and it must inspire.

- Frances Hesselbein

Change, Inspire, Mission, Communicating

I'll meet people and tell them what I do, and their first reaction is usually, 'Oh, I love Thin Mints!' And you know, they are awfully good.

- Frances Hesselbein

Love, Tell, Reaction, Thin

Leadership flows from inner character and integrity of ambition, which inspires others to lend themselves to your organization's mission.

- Frances Hesselbein

Inner, Your, Which, Lend

We do not know what lies ahead, yet whatever the challenge, leaders will rise, finding the heart, the language, the caring that embraces and sustains.

- Frances Hesselbein

Will, Ahead, Embraces, Rise

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